I hope my patients are satisfied. This is everything. Improving the lives of people is why doctors do what they do. How much we help our patients is the metric. It’s the peg we hang our self-esteem on. So yes, of course, patient satisfaction is really important. But that doesn’t mean it’s a good idea […]
Tag: Patient satisfaction
Recently, while writing a note on a hospital chart, I overheard a patient and their family scolding the nursing staff. Inflammation always peaks my interest. Somehow, it soothes me when I’m not involved. After the ruckus calmed, I asked the nurse what all that was about. “Oh, Dr Mandrola, this patient is so hard to […]